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Online Policy

  • In the event of any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund.
  • You may drop us an email at ecommerce@gitanjaligroup.com or call our all-day helpdesk at 1800-102-4481 (9:30 am to 5:30 pm), and request a return within 7 days from delivery of the product to your shipping address. We shall process the refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible.
  • Please note we shall not entertain any request after 7 days from delivery of the product. Any returns through courier, must be accompanied by the original invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice. We shall process the refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible.
  • Before accepting delivery of the product/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our all-day helpdesk at 1800-102-4481 (9:30 am to 5:30 pm) or e-mail us at ecommerce@gitanjaligroup.com , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 2 days of receiving the package. We shall not entertain any request beyond mentioned days.
  • While we shall make our best efforts to ensure that you are fully satisfied with any product/s you order from http://www.nakshatradiamonds.in/Default.aspx, however, we shall be unable to accept returns of any altered products.
  • In case of return of product/s the customer shall be liable to return all the product/s which was offered free as an offer on purchase of the original product/s.
  • In the event you return any item which is delivered to you in damaged/defective condition, there will be no additional shipping charges.
  • Any refund against a return request made to http://www.nakshatradiamonds.in/Default.aspx all-day helpdesk, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
  • After the merchandise is received by http://www.nakshatradiamonds.in/Default.aspx, and subject to verification of the purchase and condition of products we shall process a refund within 10 business / working days of receipt of the product/s.
  • Refunds of payments charged to the Cardholder’s debit /credit card will only be credited back to the Cardholder’s debit / credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s debit / credit card account as that is managed by the Cardholder’s issuing bank.
  • We shall not be allow any exchange/return of  products due to the price differential that exists, as no two similar jewellery products will be of exactly  the same price.
  • All items must be returned in their original condition as unworn, unaltered, and undamaged. Items returned without an attached brand/Gitanjali security tag will be subject to 15% revaluation fee.
    Please call us at 1800-102-4481 or mail us at ecommerce@gitanjaligroup.com if you have any queries or concerns about our return policy.

Disclaimer:
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of product, weather at the time of differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the product received.

http://www.nakshatradiamonds.in/Default.aspx believes that all online buyers are aware that colors seen on a monitor will be slightly different as compared to the actual product or accessories ordered.

We wish to clarify and ascertain that every customer who orders any jewellery from http://www.nakshatradiamonds.in/Default.aspx is aware of this genuine problem.